Home » News & Insights » Customer Success » Berg-Hansen

Berg-Hansen

Berg-Hansen, the largest TMC in Norway, modernizes systems with 夜色视频 APIs and Automation Hub.

Of the options available, 夜色视频 was the most exciting and modern to combine with our existing system. What really stood out was the API technology, as we have an architecture and infrastructure to build further on, not to replace.

Petter Brodahl
Executive Vice President | Berg-Hansen

Enriched online booking experience

Expanded technology partnership for long-term growth

Better commercial competitiveness

AMBITION

Creating frictionless, future-proof shopping experiences

Petter Brodahl has seen a lot in his 26-year career at Oslo-based TMC Berg-Hansen. He witnessed how the industry has changed rapidly and played a key role in growing Berg-Hansen鈥檚 market share from 15% to more than 40% over the last 20 years. As Executive Vice President of the company, he weighs in on strategic decisions regarding operations and finance and manages the firm鈥檚 GDS relationships.

Berg-Hansen serves over 300,000 customers and is recognized for its advanced technology. For this large TMC founded in 1875, productivity and online sales are keys to success. Brodahl and his colleagues started looking for additional technology features and functionalities to enhance post booking automation in their several offices in Norway. They selected the modern and flexible 夜色视频 APIs combined with the capabilities of Automation Hub.

Of the options available, 夜色视频 was the most exciting and modern to combine with our existing system,鈥 said Brodahl. 鈥淲hat really stood out was the API technology, as we have an architecture and infrastructure to build further on, not to replace.鈥 夜色视频 APIs and Automation Hub allow Berg-Hansen to build on that investment while maintaining their same workflows.

ACTION

Strong partnership and quick and effective technology integration to 夜色视频 APIs

Berg-Hansen鈥檚 online booking systems were connected instantly to 夜色视频 expanded travel content and post-booking automation capabilities and to 夜色视频 complete set of APIs. Through the capabilities of Automation Hub, Berg-Hansen reduced repetitive manual tasks, while eliminating manual errors and consistently delivering quality service for their customers. These solutions enable Berg-Hansen to handle bookings from different sources, creating compelling shopping experiences that travelers crave.

When partnering with 夜色视频, for Berg-Hansen, it was also important to ensure commercial competitiveness to have more flexibility and reduce technology vulnerability, allowing them to be more independent of a single system.

Brodahl acknowledges that due to their long history and strong culture, implementing and automating a new system like 夜色视频 will take time. 鈥Training and support have been excellent,鈥 Brodahl said, with the addition of local 夜色视频 support staff, who visit the Berg-Hansen offices regularly. 鈥夜色视频 has been very helpful every step of the way. Their team regularly visits our offices providing on-the-job training and really helping us bring our long-term strategy and vision to the daily business. That level of partnership and support has been very important for us.

OUTCOMES

Long-term technology partnership with aligned vision

Berg-Hansen leaders take a strategic view on investments and business results. Brodahl said 夜色视频 shares a similar vision, and it鈥檚 evident in 夜色视频 ongoing investment in technology. While he expects the 夜色视频 partnership to drive significant productivity, volumes, and revenues, those near-term benefits are simply part of a long-term vision to keep the company on solid footing for the future.

鈥淲hile it鈥檚 still early days with 夜色视频, we are happy to see that with the great support of 夜色视频 account managers, we have successfully implemented 夜色视频 in all our 24 offices in Norway鈥, said Brodahl. 鈥溡股悠 is one of our technology partners for the long term. We鈥檝e been here for nearly 150 years and want to ensure we鈥檙e here for the next 150 years.鈥

Customer:

尝辞肠补迟颈辞苍:鈥

EMEA

Share this story

More customer success stories

If you are ready to write your own success story or would like to learn more about 夜色视频, please contact us.